Your satisfaction is our priority. We stand behind every product we deliver.
We ensure 100% customer satisfaction by providing comprehensive service including measurement, sample selection, quotation, shipping and installation at your home. We guarantee the correct fitting of blinds and curtains for your peace of mind.
1 Year Warranty
Manual blinds & curtains
6 Months Warranty
Battery & remote products
Above all, we want you to be happy so we will work with you to make things right.
Custom blinds will not cover, accept or be responsible for following:
Our prices are already competitive given the services we provide. We do not match prices with any other vendors.
Quotes are valid for 30 days only. We do not match past quotes due to fluctuations in material and shipping costs.
Custom blinds reserve the right to sell blinds at a cost that is right for our company. We do not negotiate after a free quotation.
The warranty excludes damage resulting from abnormal use, including but not limited to accidental damage, spills, fire, cuts, and splits. Custom Blinds will determine the cause of damage based on the information provided by the customer.
Safety is our priority. If you choose to keep the blind chain loose, we are not responsible for any hazards or accidents to anyone or any animal in your home.
There are samples to sample color variation. There may be up to 10% color variation between sample and actual blinds or curtain. We will not exchange or provide a refund due to such color variation.
We provide print proofs for customer approval before printing blinds. Refunds or replacements are only available if we make an error or there are defects in print. Please inspect the blinds upon installation.
We will make all efforts to deliver and install products on time. Once the order is placed, we will not be able to change order items unless it is our mistake.
Incase customer chooses to unpack the shipping box and install blinds/curtain, we are not liable for damage to the product while opening box.
While we strive to ship products as scheduled, shipping carrier delivery times are not guaranteed. If a shipping carrier delay occurs, we cannot change, replace, or refund products.
Product References: Use of word window treatment(s), blind(s) or curtain(s) refers to any window treatment product sold by Custom Blinds Inc.
Policy Updates: Custom Blinds reserves the right to make warranty or policy changes anytime and is not obligated to inform anyone.
Our Commitment: Custom Blinds is a small family business and strives to serve customers with budget-friendly and quality window treatments. We strive to work with our customers to achieve happiness and satisfaction.